[et_pb_section fb_built=”1″ _builder_version=”4.18.0″ background_color=”gcid-f0efa710-7bc7-43d2-9f0e-c88fb0b86f87″ custom_padding=”20px||20px||true|false” saved_tabs=”all” global_colors_info=”{%22gcid-f0efa710-7bc7-43d2-9f0e-c88fb0b86f87%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.18.0″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Poppins|300|||||||” text_text_color=”#000000″ text_font_size=”22px” width=”156.9%” custom_margin=”|-113px||||” custom_padding=”|49px||||” global_colors_info=”{}”]<\/p>\n
FAQ. POINTS DE VENTE. CONTACT.<\/p>\n
[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Featured Products” _builder_version=”4.18.0″ custom_padding=”33px|0px|33px|0px|true|” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ module_id=”faq” _builder_version=”4.18.0″ custom_padding=”27px|0px|16px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”Poppins|300||on|||||” text_text_color=”#000000″ text_font_size=”18px” text_font_size_tablet=”” text_font_size_phone=”20px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n
Avez-vous des questions ?<\/p>\n
[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#e5dbcf” icon_color=”rgba(0,0,0,0)” _builder_version=”4.18.0″ toggle_text_color=”#000000″ toggle_font=”Poppins|600|||||||” toggle_font_size=”15px” toggle_line_height=”1.4em” closed_toggle_font=”Poppins|600|||||||” closed_toggle_font_size=”15px” closed_toggle_line_height=”1.4em” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.8em” text_orientation=”left” custom_padding=”|||” border_width_all=”0px” global_colors_info=”{%22gcid-f0efa710-7bc7-43d2-9f0e-c88fb0b86f87%22:%91%22closed_toggle_background_color%22%93}”][et_pb_accordion_item title=”Je souhaite retourner un article, comment faire ?” open=”on” _builder_version=”4.18.0″ global_colors_info=”{}”]<\/p>\n
Si un article ne convient pas, vous b\u00e9n\u00e9ficiez d\u2019un d\u00e9lai de 14 jours \u00e0 dater de la r\u00e9ception de la commande pour le retourner. L\u2019article doit \u00eatre dans son \u00e9tat neuf d\u2019origine, doit ne pas avoir \u00e9t\u00e9 port\u00e9, et \u00eatre en possession de son \u00e9tiquette.<\/p>\n
Veuillez remplir le formulaire de contact afin d\u2019annoncer le retour de la marchandise, en indiquant la r\u00e9f\u00e9rence de la commande ainsi que votre num\u00e9ro de compte bancaire IBAN.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Je choisi la m\u00e9thode de paiement par virement bancaire, quand sera exp\u00e9di\u00e9e ma commande ?” _builder_version=”4.18.0″ global_colors_info=”{}” open=”off”]<\/p>\n
\u00a0Lors de ce choix de paiement, le ou les articles vous sont r\u00e9serv\u00e9s pour une dur\u00e9e de 7 jours ouvrables. A la r\u00e9ception du paiement, votre colis sera exp\u00e9di\u00e9<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”J\u2019ai pass\u00e9 une commande, quand vais-je la recevoir ?” _builder_version=”4.18.0″ global_colors_info=”{}” open=”off”]<\/p>\n L\u2019exp\u00e9dition de la commande a lieu dans un d\u00e9lai maximum de 3 jours, suivant le r\u00e8glement de celle-ci.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Je souhaite un emballage cadeau” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Il suffit de le mentionner lors de votre commande..<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”J’aimerais ajouter un message personnalis\u00e9 \u00e0 ma commande” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n En le pr\u00e9cisant au moment de votre commande, vous pourrez r\u00e9diger un message personnalis\u00e9 qui sera alors ajout\u00e9 dans le colis. Les caract\u00e8res particuliers, emojis et <\/span>hashtags (#!?&@\u2026) ne seront pas ins\u00e9r\u00e9s.<\/span> [\/et_pb_accordion_item][et_pb_accordion_item title=”Comment prendre soin des produits Ell\u00e9cie ? ” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Les instructions d’entretien se trouvent sur les \u00e9tiquettes attach\u00e9es au produit. Vous les trouverez \u00e9galement dans la rubrique entretien des foulards sur ce site.\u00a0 Il est recommand\u00e9 de suivre ces instructions car \u00e0 d\u00e9faut, le produit ne sera pas consid\u00e9r\u00e9 comme d\u00e9fectueux et sera non \u00e9ligible \u00e0 un retour.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Comment supprimer mon compte ?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Conform\u00e9ment \u00e0 la r\u00e9glementation applicable en mati\u00e8re de donn\u00e9es \u00e0 caract\u00e8re personnel, vous disposez d\u2019un droit d\u2019acc\u00e8s, de rectification, d\u2019opposition, de limitation du traitement, d\u2019effacement et de portabilit\u00e9 de vos donn\u00e9es que vous pouvez exercer en utilisant le formulaire de contact.<\/span>\u00a0<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Comment payer ma commande ?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Les moyens de paiement suivants sont disponibles sur la boutique en ligne Ell\u00e9cie.<\/span><\/p>\n 1.\u00a0<\/span>Carte de cr\u00e9dit <\/b>: visa, mastercard., american express<\/span><\/p>\n 2.\u00a0<\/span>Paypal<\/b><\/p>\n 3. Bancontact<\/b><\/p>\n 4. Virement<\/strong><\/b><\/p>\n <\/b><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Quel est le co\u00fbt de la livraison ?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n En Belgique : 5 euros pour une livraison \u00e0 domicile et 3,75 euros pour une livraison en point relais Mondial Relay.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Points de vente” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”60px” icon_placement_tablet=”top” icon_placement_phone=”top” icon_placement_last_edited=”on|phone” module_id=”points-de-vente” _builder_version=”4.27.4″ header_font=”Poppins|600|||||||” body_font=”Poppins||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_padding=”4px|||||” animation=”off” border_color_right_image=”rgba(0,0,0,0)” image_max_width=”84px” global_colors_info=”{}”]<\/p>\n Retrouvez les foulards Ell\u00e9cie dans les points de vente suivants :<\/p>\n [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Featured Products” _builder_version=”4.16″ custom_padding=”8px|0px|8px|0px|true|” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”27px|0px|24px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”Poppins|300||on|||||” text_text_color=”#000000″ text_font_size=”30px” text_orientation=”center” hover_enabled=”0″ text_font_size_tablet=”” text_font_size_phone=”20px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Formulaire de contact<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.18.0″ text_font=”Poppins|300|||||||” text_text_color=”#000000″ text_orientation=”center” max_width=”51%” max_width_tablet=”80%” max_width_phone=”80%” max_width_last_edited=”on|desktop” module_alignment=”center” custom_margin=”-13px||” custom_padding=”0px||” global_colors_info=”{}”]<\/p>\n Vous pouvez nous contacter via ce formulaire. Vous recevrez une r\u00e9ponse dans les plus brefs d\u00e9lais.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_contact_form use_spam_service=”on” recaptcha_list=”Default|Default-0″ email=”ellecie.concept@gmail.com” custom_message=”Message venant du site ellecie.be||et_pb_line_break_holder||||et_pb_line_break_holder||Bonjour,||et_pb_line_break_holder||||et_pb_line_break_holder||Vous avez un nouveau message. En voici le contenu :||et_pb_line_break_holder||||et_pb_line_break_holder||De : %%prenom%% %%nom%%||et_pb_line_break_holder||Email : %%Email%%||et_pb_line_break_holder||T\u00e9l\u00e9phone : %%Phone%%||et_pb_line_break_holder||||et_pb_line_break_holder||Message :||et_pb_line_break_holder||%%Message%%||et_pb_line_break_holder||||et_pb_line_break_holder||%%rgpd%%” success_message=”Message envoy\u00e9 ! Nous vous r\u00e9pondrons d\u00e8s que possible.” submit_button_text=”Envoi de votre message” module_id=”et_pb_contact_form_0″ _builder_version=”4.22.1″ form_field_background_color=”rgba(0,0,0,0)” form_field_text_color=”#000000″ form_field_font=”Poppins|300|||||||” form_field_font_size=”16px” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_bg_color=”#383838″ button_border_width=”14px” button_border_color=”#383838″ button_border_radius=”0px” button_letter_spacing=”1px” button_font=”Poppins|||on|||||” button_icon=”$||divi||400″ border_width_all=”1px” border_color_all=”rgba(53,55,64,0.2)” border_style_all=”solid” use_border_color=”on” border_color=”rgba(53,55,64,0.2)” form_background_color=”rgba(0,0,0,0)” locked=”off” global_colors_info=”{}” button_text_color__hover=”#000000″ button_text_color__hover_enabled=”on” button_bg_color__hover=”#bfbfbf” button_bg_color__hover_enabled=”on” button_border_color__hover=”#bfbfbf” button_border_color__hover_enabled=”on” 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POINTS DE VENTE. CONTACT.Avez-vous des questions ?Si un article ne convient pas, vous b\u00e9n\u00e9ficiez d\u2019un d\u00e9lai de 14 jours \u00e0 dater de la r\u00e9ception de la commande pour le retourner. L\u2019article doit \u00eatre dans son \u00e9tat neuf d\u2019origine, doit ne pas avoir \u00e9t\u00e9 port\u00e9, et \u00eatre en possession de son \u00e9tiquette. Veuillez remplir le […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-142","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.ellecie.be\/en\/wp-json\/wp\/v2\/pages\/142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ellecie.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ellecie.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ellecie.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ellecie.be\/en\/wp-json\/wp\/v2\/comments?post=142"}],"version-history":[{"count":5,"href":"https:\/\/www.ellecie.be\/en\/wp-json\/wp\/v2\/pages\/142\/revisions"}],"predecessor-version":[{"id":62219,"href":"https:\/\/www.ellecie.be\/en\/wp-json\/wp\/v2\/pages\/142\/revisions\/62219"}],"wp:attachment":[{"href":"https:\/\/www.ellecie.be\/en\/wp-json\/wp\/v2\/media?parent=142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Votre message ne sera pas retenu si celui-ci est\u00a0<\/span>contraire aux bonnes m\u0153urs mais aussi s\u2019il est <\/span>incompatible avec l\u2019image de marque d\u2019Ell\u00e9cie.\u00a0<\/span><\/p>\n\n