{"id":64265,"date":"2022-08-02T15:18:59","date_gmt":"2022-08-02T13:18:59","guid":{"rendered":"https:\/\/www.ellecie.be\/contact\/"},"modified":"2026-08-10T12:50:28","modified_gmt":"2026-08-10T10:50:28","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.ellecie.be\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.18.0″ background_color=”gcid-f0efa710-7bc7-43d2-9f0e-c88fb0b86f87″ custom_padding=”20px||20px||true|false” saved_tabs=”all” global_colors_info=”{%22gcid-f0efa710-7bc7-43d2-9f0e-c88fb0b86f87%22:%91%22background_color%22%93}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.18.0″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Poppins|300|||||||” text_text_color=”#000000″ text_font_size=”22px” width=”156.9%” custom_margin=”|-113px||||” custom_padding=”|49px||||” global_colors_info=”{}”]<\/p>\n

FAQ. POINTS OF SALE. CONTACT. <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Featured Products” _builder_version=”4.18.0″ custom_padding=”33px|0px|33px|0px|true|” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ module_id=”faq” _builder_version=”4.18.0″ custom_padding=”27px|0px|16px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”Poppins|300||on|||||” text_text_color=”#000000″ text_font_size=”18px” text_font_size_tablet=”” text_font_size_phone=”20px” text_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Do you have any questions?<\/p>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#000000″ open_toggle_background_color=”rgba(0,0,0,0)” closed_toggle_text_color=”#000000″ closed_toggle_background_color=”#e5dbcf” icon_color=”rgba(0,0,0,0)” _builder_version=”4.18.0″ toggle_text_color=”#000000″ toggle_font=”Poppins|600|||||||” toggle_font_size=”15px” toggle_line_height=”1.4em” closed_toggle_font=”Poppins|600|||||||” closed_toggle_font_size=”15px” closed_toggle_line_height=”1.4em” body_font=”Roboto|300|||||||” body_text_color=”#000000″ body_font_size=”15px” body_line_height=”1.8em” text_orientation=”left” custom_padding=”|||” border_width_all=”0px” global_colors_info=”{%22gcid-f0efa710-7bc7-43d2-9f0e-c88fb0b86f87%22:%91%22closed_toggle_background_color%22%93}”][et_pb_accordion_item title=”I would like to return an item. How do I do this?” open=”on” _builder_version=”4.18.0″ global_colors_info=”{}”]<\/p>\n

If an item is not suitable, you have 14 days from receipt of your order to return it. The item must be in its original, brand-new condition, unworn, and with its tag attached. <\/p>\n

Please fill out the contact form to notify us of your return, including your order reference and IBAN bank account number.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I chose bank transfer as my payment method. When will my order be shipped?” _builder_version=”4.18.0″ global_colors_info=”{}” open=”off”]<\/p>\n

When selecting this payment option, your item(s) will be reserved for 7 business days. Upon receipt of payment, your order will be shipped. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I placed an order. When will I receive it?” _builder_version=”4.18.0″ global_colors_info=”{}” open=”off”]<\/p>\n

Orders are shipped within a maximum of 3 business days following payment.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I would like gift wrapping.” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Simply mention it when placing your order.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”I would like to add a personalized message to my order.” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

By specifying this when placing your order, you can write a personalized message that will be included in the package. <\/span>Special characters and emojis are not supported.<\/span>
Your message will not be accepted if it is offensive or inconsistent with the Ell\u00e9cie brand image. <\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I care for Ell\u00e9cie products? ” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Care instructions can be found on the labels attached to the product. You will also find them in the scarf care section of this website. Please follow these instructions carefully; failure to do so will mean the product is not considered defective and will not be eligible for a return. <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I delete my account?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

In accordance with applicable personal data regulations, you have the right to access, rectify, object to, restrict the processing of, erase, and transfer your data, which you can exercise by using the contact form.<\/span> <\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I pay for my order?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

The following payment methods are available on the Ell\u00e9cie online store.<\/span><\/p>\n

1. Credit Card: Visa, Mastercard, American Express<\/p>\n

2. <\/span>Paypal<\/b><\/p>\n

3. Bancontact<\/b><\/p>\n

4. Bank Transfer<\/b><\/p>\n

<\/b><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How much does shipping cost?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

In Belgium: \u20ac5 for home delivery and \u20ac3.75 for delivery to a Mondial Relay pick-up point.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Store locations” use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”60px” icon_placement_tablet=”top” icon_placement_phone=”top” icon_placement_last_edited=”on|phone” module_id=”points-de-vente” _builder_version=”4.27.4″ header_font=”Poppins|600|||||||” body_font=”Poppins||||||||” body_font_size=”16px” body_line_height=”1.8em” custom_padding=”4px|||||” animation=”off” border_color_right_image=”rgba(0,0,0,0)” image_max_width=”84px” global_colors_info=”{}”]<\/p>\n

Find Ell\u00e9cie scarves at the following retail locations:<\/p>\n